Frequently Asked Questions

Esplendor Cleaning Services proudly serves the entire Miami-Dade and Broward counties.

Scheduling is easy! You can book a cleaning service by calling us at (786) 448-0141, filling out our online contact form, or sending us an email. We'll respond promptly to discuss your cleaning needs and schedule a convenient time for your service.

No, you don't need to be home during the cleaning service. Many of our clients provide a key or access code for entry. We maintain strict security protocols for handling keys and accessing homes. However, if you prefer to be present during the first cleaning to provide specific instructions, we're happy to accommodate your preference.

We offer a comprehensive range of cleaning services including: residential cleaning (regular maintenance, deep cleaning, move-in/move-out), commercial cleaning (offices, retail spaces, medical facilities), vacation rental cleaning, post-construction cleaning, and customized cleaning plans tailored to your specific needs.

Our pricing varies based on the type of service, size of the space, and specific requirements. For residential cleaning, prices typically start at $80 for studio/1-bedroom homes and increase based on size. Commercial cleaning starts at $100 for small offices. We provide free, no-obligation estimates after understanding your specific needs and, when necessary, visiting your location.

Yes, we offer weekly, bi-weekly, and monthly recurring cleaning services. Regular clients receive priority scheduling and may qualify for discounted rates. We can establish a consistent cleaning schedule that works for you, and you can modify or cancel your recurring service with advance notice.

Our standard cleaning service includes dusting all accessible surfaces, vacuuming carpets and floors, mopping hard floors, cleaning and sanitizing bathrooms (toilets, showers, tubs, sinks), cleaning and sanitizing kitchens (countertops, sinks, appliance exteriors), emptying trash, and general tidying. We can add specific tasks to customize your cleaning experience.

Standard cleaning focuses on maintaining a clean environment through regular service, addressing visible areas and surfaces. Deep cleaning is more comprehensive, reaching areas that aren't cleaned during routine maintenance—like behind appliances, inside ovens, detailed baseboard cleaning, interior window washing, scale removal, and more intensive bathroom cleaning. Deep cleaning is recommended seasonally or for initial cleanings.

We use a combination of professional-grade and eco-friendly cleaning products that effectively clean and sanitize without harsh chemicals. If you have specific product preferences or sensitivities, we're happy to accommodate by using products you provide or adjusting our selection to meet your needs.

No, we bring all necessary cleaning supplies, equipment, and products needed to thoroughly clean your space. Our professional-grade equipment and products ensure efficient and effective cleaning. However, if you prefer that we use specific products you provide due to preferences or sensitivities, we're happy to do so.

The number of cleaners depends on the size of your space and the scope of work. For average-sized homes, we typically send 2-3 team members to ensure efficient cleaning. Larger homes or commercial spaces may require additional team members. We'll determine the appropriate team size when scheduling your service.

The duration varies based on the size of your space, its condition, and the type of service. A standard cleaning for a 2-bedroom home typically takes 2-3 hours with a team of 2 cleaners. Deep cleaning services take longer, usually 4-6 hours for the same space. We'll provide a time estimate when scheduling your service.

We request at least 24 hours' notice for cancellations or rescheduling to avoid a cancellation fee. We understand that emergencies happen, so please contact us as soon as possible if you need to change your appointment. Last-minute cancellations (less than 24 hours) may incur a fee of 50% of the service cost.

Yes, we stand behind our work with a 100% satisfaction guarantee. If you're not completely satisfied with any area we've cleaned, contact us within 24 hours of your service, and we'll return to reclean that area at no additional cost. Your complete satisfaction is our priority.

We understand that every home and business has unique cleaning needs. Whether you need extra attention in certain areas, have specific cleaning preferences, or require special handling of items, we're happy to accommodate your requests whenever possible. Just let us know your requirements when scheduling.

Yes, we clean many homes with pets! Our team loves animals and is experienced in cleaning pet-friendly homes. We take extra care to ensure pet areas are clean and sanitized while being mindful of your pets' safety and comfort. Please let us know if your pet has any special considerations or if you prefer them to be secured during cleaning.

Yes, we offer specialized cleaning for clients with allergies or chemical sensitivities. We can use hypoallergenic, fragrance-free products and HEPA-filtered vacuums upon request. Please inform us of any specific allergies or sensitivities when booking so we can prepare accordingly and ensure a safe, comfortable environment.